Qualification to be awarded upon successful completion of the course “Tourist Accommodation Service Specialist”. Tourist accommodation service specialist is able to define and promote the offer of accommodation and reception services and to plan, organize and coordinate their activities and related information flows.
Intended Learning Outcomes – Knowledge and Skills
During the studies the learner will acquire the following knowledge – accounting and budgeting basics, strategic and operational marketing; forecasting and market trends; benchmarking techniques; promotion and sale of services; hospitality legislation; work safety, work planning, yield management, booking procedures; personal data protection; information management technology; control quality of service; professional skills and code; facilities supervision, housekeeping procedures, communication and customer relationship; interpersonal relationships and cooperation; customer satisfaction and professional English language.
By the end of the programme the learner should display the following competences:
Define the offer of accommodation services and promotional policies
Reception activity planning
Information flow Management
Keeping housing and rooms compliant
Customer reception and costumer satisfaction
Introduction to the Course and Internship Programme
Development and Promotion of Hospitality Services
Web Marketing, Multimedia and Social Networks
Planning and Managing the Workflow
Service Quality Management
Customer Relations and Communication Tools
English / Italian for Tourism
Customer Satisfaction Survey Techniques
Health and Safety in the Workplace
History, Art, Geography and Culture of Rome and Italy
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