Hospitality Services (EQF 5)
Hospitality Services
Qualification to be awarded upon successful completion of the course “Tourist Accommodation Service Specialist”. Tourist accommodation service specialist is able to define and promote the offer of accommodation and reception services and to plan, organize and coordinate their activities and related information flows.
Intended Learning Outcomes – Knowledge and Skills
Knowledge
During the studies the learner will acquire the following knowledge – accounting and budgeting basics, strategic and operational marketing; forecasting and market trends; benchmarking techniques; promotion and sale of services; hospitality legislation; work safety, work planning, yield management, booking procedures; personal data protection; information management technology; control quality of service; professional skills and code; facilities supervision, housekeeping procedures, communication and customer relationship; interpersonal relationships and cooperation; customer satisfaction and professional English language.
Skills
By the end of the programme the learner should display the following competences:
- Define the offer of accommodation services and promotional policies
- Reception activity planning
- Information flow Management
- Keeping housing and rooms compliant
- Customer reception and costumer satisfaction
Course Programme
- Introduction to the Course and Internship Programme
- Development and Promotion of Hospitality Services
- Web Marketing, Multimedia and Social Networks
- Planning and Managing the Workflow
- Information Management
- Accommodation Management
- Service Quality Management
- Customer Relations and Communication Tools
- English / Italian for Tourism
- Customer Satisfaction Survey Techniques
- Health and Safety in the Workplace
- History, Art, Geography and Culture of Rome and Italy